Cancel and Refunds Policy

1. Fees and Transparency
All examination fees are clearly published on our website in accordance with the Consumer Rights Act 2015. Fees are inclusive of the applicable examination board entry fees unless otherwise stated.

2. Formation of Contract and Examination Entries
A legally binding contract is formed upon completion of the registration form and receipt of full payment. Upon formation of the contract, the Centre shall submit the candidate’s examination entry to the relevant awarding body.

3. Payment Terms
Examination entries will not be processed until payment has been received in full. Payments may be made by debit or credit card via our website or in cash at our examination office. Cheque payments are not accepted.

4. Functional Skills Examinations
Pearson Paper-Based Functional Skills Examinations
Pearson paper-based Functional Skills examinations are strictly non-refundable. Due to the costs associated with printing, administration, and secure dispatch of examination materials, no refunds will be issued once a booking has been made.

Functional Skills Remote Invigilation (Online/Home Exams)
Candidates wishing to cancel a remotely invigilated Functional Skills examination must provide a minimum of ten (10) calendar days' notice prior to the examination date. Eligible cancellations will be subject to a £30 administration and processing fee.

Functional Skills Examinations at Our Centre
Candidates wishing to cancel a Functional Skills examination booked at our examination centre must provide a minimum of seven (7) calendar days' notice prior to the examination date. Eligible cancellations will be subject to a £30 administration and processing fee.

Functional Skills Rescheduling
Candidates may request to reschedule a Functional Skills examination prior to the scheduled examination date listed above excluding paper based, subject to availability and awarding body requirements. A rescheduling fee of £30 will apply.

5. Withdrawals and Refunds – Written Examination Subjects
For IGCSEs, GCSEs, AS Levels and A Levels:

Withdrawal requests submitted before the awarding body's first entry deadline may be eligible for a refund, subject to a £60 administrative fee per subject. The applicable entry deadline is clearly displayed on each examination product page on our website, together with a live countdown timer showing the remaining time before the deadline expires.

Withdrawal requests submitted after the awarding body's first entry deadline shall not be eligible for any refund under any circumstances.

We are unable to defer examinations to a future examination series.

These terms reflect costs incurred and services performed in accordance with Section 49 of the Consumer Rights Act 2015.

6. Practical Assessments and Endorsements
For A Level Practical Endorsements and GCSE practical activities, a minimum of 30 days' written notice is required for any cancellation or request to reschedule practical dates. Once practical dates have been confirmed, no cancellations, refunds, or date changes will be permitted.

7. Non-Examined Assessment (NEA) Coursework
Subjects that include Non-Examined Assessment (NEA) coursework are non-refundable. Upon booking, a teacher is assigned to facilitate coursework delivery, marking and authentication, and the service is deemed to have commenced.

8. Statutory Right to Cancel (Cooling-Off Period)
In accordance with Regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory cooling-off period does not apply to examination bookings.

By submitting an examination booking, the candidate acknowledges that cancellation rights are limited to those set out in this policy.

9. Force Majeure
The Centre shall not be liable for any failure or delay in the performance of its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to acts of God, fire, flood, epidemic or pandemic, industrial action, civil unrest, war, acts of terrorism, government restrictions, failure of utilities, adverse weather conditions, or decisions made by examination boards or regulatory authorities ("Force Majeure Events").

In the event of a Force Majeure Event, the Centre reserves the right to amend examination arrangements, reschedule assessments, or cancel services where necessary. Where services cannot be reasonably provided due to a Force Majeure Event, refunds shall be considered only where and to the extent permitted by the relevant examination board and applicable law.